Whilst NSW Health makes every effort to ensure the accuracy of the information presented, it does not purport to be a comprehensive list of applicable legislation and policies, or to render legal advice. Supplementary advice Use this guidance for interim reporting arrangements while the CEC and eHealth update ims+ to meet the policy requirements. The CEC has consulted with radiation experts. treating everyone with respect, including people who make complaints, understanding and complying with this policy, our complaint handling procedures and any local rules or guidelines that apply to their work or legislative requirements. The Commission was established under the Health Care Complaints Act 1993. 4 0 obj Watch on YouTube.Platform: YouTube Duration: 12m 43s, This two-minute video describes the process for preliminary risk assessments in NSW Health. %PDF-1.7 implementing changes arising from individual complaints and from the analysis of complaint data as directed by management. Use this advice for radiation incidents which require a RIB. "HxsRy,*!sVdr3L;4Kf$(d_6 This policy also applies to all complaints about DCS, all staff, consultants, contractors, and outsourced service providers performing work for DCS. The Act defines the scope of the Commission's work. Name of this Policy This Policy may be cited as the Sydney South West Area Health Service Policy on the Management of a Complaint or Concern about a Clinician. 0yVeV)P BV@%8&oKX}K63mqCSxwk/Q:Q. The Greyhound Welfare and Integrity Commission, the Independent Pricing and Regulatory Tribunal, and the Information and Privacy Commission are exempt from this policy. The legal compendium is primarily intended for use by NSW Health entities. No matter the outcome, we will always explain our decisions and ensure the customer understands the options they may have for a review of our decisions. requests for explanation of policies, procedures, and decisions. Use this guidance for interim reporting arrangements while the CEC and eHealth update ims+ to meet the policy requirements. NSW Health RTO encourages all students to resolve concerns or difficulties directly with the . Customer Engagement Framework and Strategies - NSW Health Care HS731 External Complaints Procedure (Health and Safety Complaints by members of the public) The complaint alleged that on 29 - 30 July 2021, while working at Nepean Private Hospital, Mrs Dizon: zO2GKAI$-$"/v8d#KDCU/FQt/cPr7*5D{] wMuyv^ uW4COc^^H}DB[QS[[T[Q[S0GGMU/':Ol_.,ygH=4. Tips for local complaints management - NSW Health Care Complaints The following legislation is also essential to the Commission's work: On 21 October 2020, the Parliament of NSW passed the Health Legislation (Miscellaneous Amendments) Bill 2020, which largely commenced on the date of assent on 27 October 2020. Objective and purpose 4 . implementing changes arising from individual complaints and from the analysis and evaluation of complaint data as directed by management. Consult with stakeholders and actively seek feedback to improve our processes. An unresolved complaint escalated either within or outside of our organisation. To demonstrate impartiality, another officer (usually more senior) within the same agency, who was not involved in the original decision, undertakes the review. a staff complaint about another staff member relating to a range of concerns . T"ii( We expect staff to respond to complaints quickly and where possible, resolve a customers complaint at the first contact with DCS or any of our agencies. The Commission has a unique and central part to play in maintaining the integrity of the NSW health system, with the overarching consideration of protecting the health and safety of the community. assess and prioritise the complaint in accordance with the urgency and/or seriousness of the issues raised. Summary. failure to abide by the NSW Health Code of Conduct Policy Directive, use of drugs and alcohol, sexual harassment, physical harm, and any . $#0(r6P$%O I4EKxO This means that, regardless of the channel the customer has used to register their complaint, we always need to acknowledge a complaint once it has been made and refer it to the appropriate agency or DCS team in a timely manner.
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