To create an account, select View order details in your guest order confirmation email and then select Register at the top of the page. Holiday shipping is now in full swing, check out these helpful shipping tips! 3 items so i wouldn't have to relis As USPS implements price & service changes every July (think the first If the estimated delivery date has passed and you're still waiting, report that your item hasn't arrived so the seller can help you out. Don't forget to seal up the item with packing tape. To access your request details, you can either: From the request details, simply select Ask eBay to step in and help. Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" If the item doesn't match the listing description, or if it is faulty or arrived damaged, you may be eligible for eBay Money Back Guarantee. to add a shipping fee later? If its costs less than a 1.00 to return to seller, why do I have to pay 3.11 for the seller's label on eBay? Most sellers are happy to work with you, but if you're unable to resolve an issue or the seller doesn't honor their stated return policy, you may be eligible for eBay Money Back Guarantee. What to do if you provided an incorrect delivery address. If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, the seller might deduct from the refund to cover the loss in the item's value. shipping. We've received a response from our Shipping team regarding You can also link your PayPal and eBay accounts so you dont need to enter your details each time you pay at checkout. Accept your return request and offer a full refund You'll return the item in the same condition in which it was received, and the seller will then issue a full refund, including the original shipping cost. You can also see the status of your return by going to View order details in your order confirmation email, then selecting Resolutions. meaning I cannot print to my label printer. Everything you need to know for your eBay business. If you're not able to resolve things with the seller, you can ask us to help. If you haven't received your item, you can check to see when it's due to be delivered. If possible, we recommend trying to collect your package from the original address. Download Article. If you want to return an item, or if there's a problem with your order, the first step is to let the seller know. Most of the time sellers will be able to resolve your issue, but if they haven't responded after 3 business days or they haven't been able to fix things for you, we're here to help. Seller information See other items cuff david yurman 7 inch diamond bracelet Condition: New without tags David Yurman Store Details. You can find more information about our requirements for returns and eligibility for coverage in our eBay Money Back Guarantee policy. So you have a label printer, and it features wireless printing. Include your email address to get a message when this question is answered. Returning Items | eBay Returns, items not received, and refunds for buyers. If you want to bid on an auction or send a Best Offer to a seller, you'll need an eBay account, You pay for the item using PayPal, a credit or debit card, Apple Pay, Google Pay, Afterpay or Zip. roll this out. When you locate the item, click on More Actions on the right side of the description and select Return This Item from the drop-down menu. Your item didn't match the listing, or it arrived faulty or damaged. excluded Countries when shipping with EIS: "After a seller has been What to do if you've only received some of the items you've purchased. In most cases, if your order doesn't arrive, or is faulty or damaged, you'll get your money back or a replacement. Develop the tech skills you need for work and life. For more information, see our Condition of returned items policy. To start a return request or report a problem with an item you bought as a guest, you'll need your order confirmation email. If the tracking for your item shows that it's been delivered, check with a neighbour in case you weren't home when the package arrived and they took delivery of it for you. You can: Tip Learn more about the, We work hard to make returns smooth. Return an item you bought as a guest. Are you a seller? If you've changed your mind about an item, check the listing for full details of the seller's return policy. There are several ways you can send an item back to the seller. Click on "My eBay" in the upper-right hand corner of your screen to reveal a drop-down menu. The seller will also pay for return shipping. You can also start a return request from your Purchases in My eBay. Tip item sold yesterday and the buyer selected usps parcel select for A strong shipping strategy is key for a successful holiday. Copyright 1995-2023 eBay Inc. All Rights Reserved. As a small thank you, wed like to offer you a $30 gift card (valid at GoNift.com). How do I return a item I purchased as a guest? Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. Copyright 1995-2023 eBay Inc. All Rights Reserved. Does the buyer refund money before or after the item is sent back on eBay? Most sellers on eBay offer returns, and whatever your reason, doing it is easy. Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . Many eBay sellers accept returns if you've changed your mind. When I make a new listing, the item location shows my previous 3. If you want to return an item, or if there's a problem with your order, the first step is to let the seller know. Send you a message The seller may ask you for some more details about your return request. The subject line starts with "Order Confirmed". Car & Truck Safety & Security Accessories, Get help with an item that hasn't arrived, check the progress of your return request, If the seller states in their return policy that they don't accept returns, you can ask them to see if they'll make an exception, If the item doesn't match the listing description, or if it is faulty or arrived damaged, you may be eligible for. is that really Find the email with the subject line starting Order Confirmed. 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