The site provided valuable assistance in finding affordable flight information and was simple and easy to navigate. Twice today i called and was directed to "accounting" the first time, and after 27 minutes, the line disconnected. CheapOair Phone, Email, Address, Customer Service Contacts Cannot RecommendPurchased ticket, found other competitive sites, very Poor service was on hold for :40 min then disconnectedMajor problem was other travel sites offered same flight itinerary A $154.00 less than CheapOairCheapOair never answered phone, sent e-mail CheapOair finally responded and would not match the competitive published fareMore expensiveShop before you purchase.. Cheapoair did not notify me of any changes about my reservations for four to Hawaii scheduled for June 28, 2008. All fares displayed above are after the 10 USD instant discount applied. Even if your refund request is approved, you might be charged a cancellation and refund fee. I called Cheapoair several times during the period prior to my departure only to be advised that there were no changes and that my trip was indeed confirmed and no problems were found. Remember at this stage both of us had already spent well over 2 hours trying to get something accomplished. This guide will be useful for all consumers who purchased a ticket, vacation package, or any other type of service through CheapOair but are unable to travel and want to get a refund. Get buying tips about Travel Sites delivered to your inbox. CheapOair - charge for seat assignment & lousy customer service. Displayed fares are based on historical data, are subject to change and cannot be guaranteed at the time of booking. I clicked on this link (silly me) and was then told that I couldn't reserve a seat for this flight but my credit card was charged. With millions of transactions each year, inevitably there will be some customer service related issues, but our performance in customer care is excellent. They are willing to reimburse us at the rate of 40 cents on the dollar can't figure out why that seems they best they can do. The customer service mgr. "I looked online and I found this company CheapOair, found a really good deal," said Heuser. What do you expect to be refunded and for which reason? I checked with the airline ~ no such booking found. Check to see if your travel insurance policy covers your specific situation for a refund. How To Check the Status of My CheapOair Refund Request. Jigs was outstanding helping me resolve issues with my flight details, and provided excellent support and explanations. Good website, good customer service on the phone. The booking for the flight was very successful and I did call the next day for some information and the young lady was very helpful a CheapOair partners with more than 400 carriers, including Air France, Jet Blue, Spirit Airlines and United Airlines, to provide customers with affordable, budget-friendly travel experiences. Maximum discount amount is the amount of the transaction service fees for that transaction or 10 USD, whichever is less. Well no one ever told me that I needed to send the ticket back which I would have done immediately. Cheapoair decided to charge more for the tickets PLUS the $89 to book. Keep an eye out for loopholes, mistakes, or cancellation clauses. Since CheapOair needs to check if your claim is true, make sure to include the following info in your email: Youll be issued a refund once the CheapOair team concludes that the price you found is actually lower than the price they offer. Complaint Type: Problems with Product/Service Status: Answered I had a trip booked through Cheapoair on May 14th 2022. I would like to say thank you CHEAPOAIR for making an hard situation worser. Airways website and made our seat assignments for every leg of the trip (for free). I am currently dealing with an issue myself. Buy now or later? Flights are easy to book and the prices are comparable if not less than other sites. "Made me really upset, really angry. For instance, both inexperienced and experienced flyers alike are unsure about the answer to this important, yet simple, question: Can you get a refund for a plane ticket? Again, i've been in communication with your company for weeks and wasn't until I talked to philip on 8/22 that I was ever told to send the ticket back. I bought a ticket to italy, the airlines changed the itenerary so i had to cancell, you never gave me full refund, plus charged 3 times after the fact to my credit card without telling me and said it was taxes, i want my taxes back how dare you charge to my account for a flight i never took, its criminal to continue to abuse someone credit card! After several phone calls I was told on 6th Jan 2014 that refund has been processed, its been 4 weeks since then but no refund is reflected in my account. Excess savings will not be applied. Booked 4 flights with British Air through CheapOair thinking we'd get a discount. Not so bad for booking our flight easy and fast. The airline in question is United Airlines and they just sent a flight change to me that changed it over 6 hours and 24 hours for the connecting flight. Why flight change if flight still operating? I won't deal with them again. They were going to add a bunch of fees onto it--even though it was within 24 hours. I was on the phone for over an hour. There are people who have unrealistic expectations even when they are dealing directly with an (ta && ta.queueForLoad ? Our systems were taxed and hold times and unintentional dropping of calls became a big problem. If you travel frequently, its best to fly through one airline consistently so youll have much better chances at receiving a refund. Connecting Flights at London Heathrow Airport, TUI Airways (formerly Thomson) Dreamliner - Movies and Seating Information. Problems Reported by CheapOair Customers - Page 1 - GetHuman As per our terms and conditions, all service fees are non refundable. CheapOair Review: You continued to charge me whilst the information was The surge in customer need caused by the virtual shutdown of travel in March was a challenge for every company in the travel industry, including CheapOair, but we remain committed to providing our customers the best quality of support. Apparently they have done this repeatedly! In most cases, youll be lucky to get credit for a future flight. She's since spent over 5 hours on the phone trying to resolve this nightmare. A total of 809 of those were from just the last 12 months, the majority of those related to COVID-related cancellations and refunds. Firstly, there was very misleading information on CheapOair's website, which forced me to have to Today is 3/22/2012 and I received terrible customer service with CheapOair.. i was also told i needed to pay another $150 to rebook my flight.. after I agreed to do so because I need to get home ASAP she then started to constantly ask me if i wanted to save $10 on my flight by booking a car.. we went back and forth over and over how i live in DC and have my own car.. she then STILL tried to get me to rent the car and than said but its saving you money finally I told her to cancel my flight and i was going to go with another flight over $70 more with one of there competitors doesn't matter who but I will NEVER use them again!
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