When reading a gas meter, read and write down the numbers as shown on the dials from left to right (opposite of an electric meter). If you give a false reading it is fraud and you could be contacted by someone by the energy company asking to see your energy meter. MSE Forum It's free & available on iOS & Android MSE App Conversation. Check how to read a standard gas meter. Please tell us more about why our advice didn't help. These cookies allowed us to study how users navigate on the website. In an emergency, such as if you can smell gas in your home, call British Gas from this number: 0800 111 999. Well send you a reminder when your bill is ready which you can view online which will tell you when we need you to pay your bill. Your meter should have G4 and GWi printed on it. Dial *977# and follow the steps. Make a complaint For example, if your last billing period ran from 16 Jun to 15 July, the ideal day to send your readings would be on the 15th of each month. If youre not sure when this is, you can find it on your bills. You can get in touch with British Gas using any of the following methods to receive your reference code: Call customer service - 0333 202 9802 Via WhatsApp - click here Gas card Getting your new gas card should be free of charge, but depending on your local store they may charge you a small fee. If your phone doesn't have a camera you can send readings manually: If you have gas and electricity, follow these steps twice to give both readings. If you have lost a family member who was a British Gas energy customer, you can call 0800 294 3125 to help you sort out what to do with the deceased person's utility bills and energy supply. How to read your gas or electricity meter, Switching from prepayment to a credit meter, Getting an old-style prepayment meter installed, If you have a dynamically teleswitched energy meter, Fixing problems with your smart meters in-home display, Find the user guide for your smart meter's in-home display, youve just switched supplier - you normally need to send the first meter reading yourself, you switch supplier and they say they cant connect to your meter - this can happen if youve got an older smart meter, you want to check your meter reading - for example, to see how its changed recently, press the A button again until you see METER INDEX and numbers followed by M3, ignore any zeroes at the beginning and any numbers after the decimal point, ignore any zeroes at the beginning and any numbers after the decimal point if there is one, press 9 - youll see VOLUME on the screen, wait until it changes - youll see numbers followed by M3, press the right button - it might be labelled 'OK' or have an arrow on it, press either of the buttons on your meter, wait until you see 01 with numbers followed by M3. 100 cubic feet = 2.83 cubic metres. Our Dawn Hub is one of the largest integrated natural gas storage facilities in North America. Citizens Advice is an operating name of the National Association of Citizens Advice Bureaux. Submit meter reading | My gas meter | Enbridge Gas British Gas Contact Number: Customer Service & Email - Selectra There are some added steps, however, in the case that theres an error with the meter. Our help and support pages can guide you through any process. Did you know that with a smart meter you may never have to submit a meter reading again! It is important to note that on both types of meters, the hands of adjacent dials turn in opposite directions to each other. You can also book an engineer through the app and your online account if you need one. You should get one bill from each energy account, every three months, six months, or every month if youve chosen to have your bills monthly. How to send us your gas and electricity meter readings The figure is then multiplied by 1.02264 as prescribed in the above regulations. We know it gets pretty boring taking meter readings every time you want an accurate bill. A self-serve tool for employees & agents of companies holding a contract with Enbridge Gas. And well only need to estimate the extra energy used for the last 3 days. Welsh Phone number We often link to other websites, but we can't be responsible for their content. Existing British Gas business customers can also log in to their account on the British Gas website to submit meter readings and manage energy bills. However, you dont have to have a HomeCare plan to call out a British Gas engineer for a repair or an annual service on 0330 100 0079. If you want to provide a meter reading you can fill out our form by clicking below. Or if you prefer, you can fill in their Home Services complaints form. Find out how much you can save with EDF Energy today. - Submit meter readings for more accurate bills. If you have lost a family member who was a British Gas energy customer, you can call 0800 294 3125 to help you sort out what to do with the deceased persons utility bills and energy supply. write down the number from left to right. Here, the electricity being consumed no longer has a perfect waveform, instead it acquires an erratic pattern. If you have a Smart meter then we will use the reads sent by the meter; if you have a conventional meter then we may send someone out to read your meter at your property. But if you can't do so, DON'T panic - just make sure you take a picture of your reading and submit it as soon as you can. You cancheck if your meters working in smart mode. The 3 red buttons on your meter might say A, B and C. Gas and electricity distributor networksIf you need information about the companies in charge of distributing gas and electricity around the country, read our guide to gas and electricity distributors. Your feedback will help us give millions of people the information they need. If we can't access your meter because of vegetation, a protective dog, weather, or a locked gate or on months we do not read the meter, you will receive a bill based on estimated natural gas use. If you need to speak to someone from British Gas but youre not in the UK, call +44 113 298 0900. British Gas has a number of different ways that you can submit a meter reading. Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions. If you cant find the time to phone when the lines are open, use the My Account service on the British Gas website. Thank you! British Gas and Octopus to boost payments for customers saving Are British Gas asking for meter readings by text? From easy changes you can make for free, to energy-saving home. We're open weekdays 8am - 8pm and Saturdays 8am - 6pm. You can use the general online complaints form or give them a call on the phone number 0330 100 0056 Prepayment customers should call 0330 100 0303 if you have a complaint. You should start getting bills with accurate readings in a few days.
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