Please allow up to 24-48 business hours from receiving the shipping confirmation, to have visibility to carrier tracking data and tracking movement. cmon. Freight delivery generally takes 2-3 weeks from date of purchase but may take up to 5 weeks. Bluefly Review: return policy - ComplaintsBoard.com So why did it show available and make me go through all the forms and payment? So disappointed since these were items I really wanted. I spoke with a supervisor today who (once again) agrees that I am due the money but says the "credit department" MAY or MAY NOT refund me the additional amount owed and there's nothing he can do about it. What is wrong with this company and their inventory. However, it came in a generic white cardboard box and it was badly scratched. We will refund the purchase price less shipping costs. We'll send you an email with your tracking information once an order is on its way. When you complete the online return form, you will also receive a return request confirmation email with the pre-paid return shipping label as an attachment. For a better experience, please enable JavaScript in your browser before proceeding. I have tried to contact Customers Support twice, but they replied with an automatic message with no further response. Please Make Sure That The Carrier Scans Your Return Package And Provides A Receipt. Is this your company? I will never shop with them again. As an excuse they offered me a $25 dollar gift card! Will never use again and lesson learned check reviews prior to purchase! This complaint was posted by a verified customer. with a Bluefly rep and they gave me the *** numbers and addresses to . But unfortunately I forgot the password to my account. Please refer to the original returns confirmation email that was sent to you which included your prepaid return label. i get that it's discounted designer items but they should still stand behind their product and not treat their customers like crap. I was given the runaround by their rude customer service because they were trying to ride out their 14 day return policy. Initiating a chargeback with my credit card company. I received an email indicate that return will be credit within a 10 days period. I wanted to exchange them but a return has a $20 fee. Hi Cam, Only free shipping could have improved it. I did not notice that. Now I'm stuck with a dress at least two sizes too small. Fragrance and skincare returns are accepted on merchandise that is in original, unopened and unused condition (including all packaging) within 21 days from shipment date. This better-than-thou attitude is astonishing as they're in wrong in the first place. I haven't received my shoes yet. I'm done doing their job and trying to get them to correct this. Tip for consumers:Check the return policy before ordering. Bluefly.com attracts a monthly unique visitor traffic 22,720 visitors. NEVER HAPPENED TO ME SOMETHING SIMILAR BEFORE .CAN YOU HELP ? Hi Anna, Anyways, the return address for bluefly is 5389E Provident Drive, Cincinnati OH 45246. Items marked final sale are non-returnable unless otherwise specified in an items details. Please be sure to print the returns authorization and include in your package. So if it is not returned, I won't have my money back, which is quite likely to happen. Indicate your order number and the items you would like to return and someone will follow up with you to create an RMA & provide a shipping label. Yours Kindly, Bluefly: Reviews, Complaints, Customer Claims | ComplaintsBoard Automated shipment tracking. I will never order from Bluefly again! Even if you have to pay more, skip this horrible web seller. Bluefly does not sell fake goods and any products not sold as Pre Owned should arrive like new. I recently purchased a dress and although the dress didnt fit., Blueflys customer service was a perfect fit for me!!! Sometimes it takes more than a week to get an email confirmation that your returned item was received. *Important Note: Late returns will not be accepted past their indicated returns period and no refund will be issued. Bluefly uses a variety of shipping arrangements with brands, and some may result in longer shipping times than others. I ordered a desk and they sent a different one. I cannot think of any retailer that penalizes you for shopping with them. I have now opened a case with PayPal but stay far away from them! Please ensure you keep your tracking information. Because i live in Europe I can't do anything about this. I've returned items to Bluefly and didn't use DHL. Verified customer. Bluefly is rated an A+ with the Better Business Bureau (Source: BBB.org); Bluefly has been in business since 1998 (Source: Bluefly.com); Bluefly offers free returns and exchanges (Source: Bluefly.com); Bluefly offers discounts of up to 90% (Source: Business Insider); Bluefly ships to over 100 countries worldwide (Source: Bluefly.com) Verification can help ensure real people write reviews about real companies. After finding and purchasing the pants from Bluefly, I was advised they were already found elsewhere. I emailed then seconds after I saw the receipt in order conformation email. The age of Bluefly's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. That lowers the value of the bag. Their customer service is the worst, and I needed to file a claim from both Amazon and American Express to get my issue resolved. Researched & Written by Jessica Vyvial-Larson on the FlexJobs Team. When I received my order I was shocked to see two identical pairs of shoes.
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