The cons: Some disagreements about durability in some cases. I live here in Michigan and purchase my furniture from the Value City in Michigan. The next person couldn't even wait for me looking up the order information and started yelling at me. We had a nice shopping experience when we bought our new dining set with Justin, but the delivery & customer service side of VCF is terrible. Overall, not worth the trouble. This mans absurd reasoning defies logic. Furniture shopping is an oftentimes tedious and mundane task. Do your homework and educate before you leave homeso you don't whine up with a glued table and stapled sofa! I called Customer Service at this store, and that's the whole reason for this 1 star review. Business Incorporated: 7/27/2000. Tuesday morning (11/26) I go to VCF to ask in person since I get the run-around on the phone. The next day Value City called and said the sofa is on back order and won't be in stock until January. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. 2 for students who love their college, No. Much like Fox Mulder, I wanted to believe. After that we went and picked it up from the customer pick-up dock out back. I'm irate that we were treated like we were lower than that man. Never got a return call and after making 3 calls myself, a manager told me he couldn't do anything to help other than TRY to get me the display model. I wanted to buy something, its not like I'm poor and don't have the money to buy value furniture. Nor only that, the delivery man called me at 10AM to tell me he would be there in 20 min. Not only did Value City not call me to deliver my furniture but they treated me with such disrespect when I tried to inquire what was going on. I am extremely thankful and grateful., Fast delivery seems to be a theme for the brand. Thankyou for your patience your drive, zeal and enthusiasm. From the the time I set my foot on The Value City Furniture Store on route 40. Eric was apparently giving training sessions to Erica. This is what just happened to me. From a beautiful king size exclusive gallant white bedroomset, that I was suppose to purchase somewhere else. No, unfortunately, Value City Furniture only ships to local areas in the US. They argued and won. This is a 0 star company. They need to lower their delivery rates, maybe stop contracting the deliveries out if that is what they are really doing. Save my name, email, and website in this browser for the next time I comment. I only wish I could post a pic so you could see for yourself. 3. GO to IKEA, or Amazon, its just sad a huge corporate company can't even hear someone out. When I'm not furiously typing on my laptop I'm most likely trying to whisk up the perfect matcha drink or admiring dogs on Instagram. They said "no" and we had to pay for the delivery which is over $100. After discussion he offered the fee 50% off. I cared a little to talk to associates/manager about my experience. They worked together so well. The room were the furniture is located has probably been set in ten times with in a year. She promised that $$$ amount will be refunded if we did not proceed with the sale. Once I came to the store for face to face conversation, the run around continued. I write this review with honest words and a very sad heart. Why sad? Value City Furniture reviews first appeared on Complaints Board on May 22, 2007. You need a large warehouse to have furniture the day off and we don't have one" I greatly didn't appreciate the condicending tone in his voice. I would give zero stars for customer service. She also checked and confirmed that I am scheduled for delivey 10/10. Very professional and helpful. Phone: 732-671-4500 Web: Category: Furniture & Furnishings Value City Furniture - Crest Furniture Failed to deliver furniture on dates promised lousy salesperson & customer service cocky manager who makes his own refund policies Middletown New Jersey And is everything dark brown or black, how about some choice VCF? Do not shop at this location. We were in and out of the store on less than an hour, without fighting, and 2 new awesome sofas.