Details on how to expedite can be accessed via www.btwholesale.com: https://www.btwholesale.com/assets/documents/briefings/broadband/253-11_Expedite_process.pdf. - edited Internet connections are available through ADSL or BT Infinity branded fibre technology. It's quick and easy to report faults with BT Business broadband, phone line, email and all Cloud Voice services. All rights reserved. Line fault, how long to repair? Youll need to book an appointment for the engineer to go the the end 's premises and test. Report your problem and well identify the cause and quickly find a solutionto get you back up and running. - edited You've come to the right place. T W ! 45 0 obj<> TextHELPfollowed by your landline number to61998(charges may apply at your standard rate). Most of these tools are available in the My apps section of BT Wholesale Business Zone. If you're happy with the use of cookies by Openreach and selected partners, click OK. The Heads Up Display (HUD) The HUD is a self-service tool that lets you manage a provision order and view Engineering Notes and Customer Service Management (CSM) notes, relating to your orders without the need to call the Openreach CSM. BT Fault tracker Ive been on BT Infinity for 8+ years and for 6 of them, the service was brilliant. According to Openreach We've also advised our engineers to avoid entering customer premises. Your broadband speed can vary for the first 10 days after connection as your line adjusts. Prior to this, using the old white Openreach moden and a Netgear router, connections lasted over 200+ days. If youve got one of these, try these checks. endobj Information on CP and End User checks can be found in the guideEnd User Checks User Guide. Please enter a 10 or 11 digit landline number without spaces, including no added space at front. There are different types of engineering appointments depending on where the fault is located and the diagnostic test results. This page allows you to find your exchange. You'll need access to the Knowledge-Based Diagnostic tools or KBD (for 20CN IP Stream), New KBD (for WBC-EUA 21CN) and Eco Plus. There are several tests to run that will help you diagnose a fault and we request that you do this before contacting BT Wholesale. These allow us to deliver and measure the performance of our communications through other channels. If there is still an issue with your service, you can reject the Welcome Back notification. This is known as the 'Local Access Network'. If there is no update in Eco Plus you can contact us via the echat service, accessible via www.btwholesale.com. To track your repair, we just need two bits of information. DT- Diagnostic Test. They can run some tests to work out what the problem is. Obviously I'm really annoyed & wonder what I'm paying for & why I won't be compensated for loss of service. The frequency of updates varies by product and will continue to improve in subsequent releases. Openreach REIN faults require a specialist REIN engineer to investigate and resolve. re-appoint KSU, Clear request sent or service updates. The Fault Tracker List View shows all Open Faults and any Faults that were Closed within the previous 14 days. It's a type of electrical interference which can affect your broadband service. Find out how to position your router correctly to ensure you get the best WiFi signal. Youll usually receive an MFL code as the result of a KBD check if there is a line fault. Upgrading the UK to Digital Phone Lines Explore our wide range of resources, including billing help, pricing updates, orders and faults help, technical handbooks, customer service plans and best practice guides. Tariff Creation. BT (British Telecom) Outage Map Is The Service Down? UK SamKnows - Telephone Exchange Search