I understand that the wait would have been frustrating. We work as hard as we can to get your repairs done as quickly as possible, and we understand that when something goes wrong, you just want it fixed. We aim to acknowledge expressions of dissatisfaction within two working hours and to acknowledge complaints within two working days. Thank you so much for sharing that with us. Im really great full and massive thank you for you both. Well make sure that for those customers who need extra support at home (such as those in retirement living, for example) are given priority for any repairs that are needed that could cause stress, anxiety and health problems, such as heating and hot water. We also offer extensive concrete repair, waterproofing, encapsulation, and drainage options. Our 800+ employees embody our values being ethical, ambitious, passionate, agile and commercial. Glad to hear that we've been able to support you. There was no instructions on how to read meter, even agent was not quite sure. Thank you for bringing this to our attention - we'll do better to avoid a scenario like this in the future - Hani. 20 customer reviews of Stonewater Roofing. Give us a call or click to request a quote today. Making an expression of dissatisfaction or a complaint, Modern slavery and human trafficking statement, All rights reserved. This is my first property and Tracy was very helpful and gave me the best advice to go about it im very thankful for her amazing customer service, Thanks you for a wonderful review :) Matt. Definitely recommend in all areas, Thanks Abby. Breaching data protection policies and staff still working from home with our personal information. I called the office the next day and ask the lady who answered the phone to make sure that when they sent someone out to make these repairs, that it is someone who is vaccinated for Covid-19. From start to finish, the agent who handled my move has been nothing but helpful. I have lost things that can't be replaced. Find out how to make a complaint and how we will deal with your complaint. Contact ; Community Homes: 702 531 3000 . We then received a new cooker, this has helped lot because we have saved on electricity bills and the cooker is more family friendly. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. After over 6 years of rat infestation, furniture dumped daily all over the scheme, graffitti on our walls, dog poo everywhere from flat tenants with pets but no gardens, cars/vans parked everywhere often blocking access to our homes and access for emergency services etc.We have evidential photos and emails going back over 6 years covering these problems and still nobody can do anything for us shared owners. Tracey was very helpful throughout the process, she was efficient in completing the application form, and she was very kind. The reason I took one star away is because I find the virtual viewing is not quite to my satisfaction, the mobile internet at the area was quite bad, I wasn't able to communicate with the other agent properly. Before he left, he mentioned something about Covid-19. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Unlock this free profile to update company info and see who's viewing your profile. I've chased this up with our team so we can get this sorted for you ^Jade, Application process was very easy and the lady was lovely and answered any questions I had. ComplaintsBoard.com is a leading complaint resolution website on the Internet. What is the complaints process? 'communal heating'? I'm really pleased Tracey could help you :) ^Jade. This is where the problem started. Really pleased to hear we've been able to support you to get some help during a tough time :), Tracy Leatherland was very polite and helped to keep me calm during my end of tenancy review for stonewater. The Customer Complaint Panel is completely independent of our complaints process; its recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. Were reviewing how we handle complaints and wed like to hear your views about the Customer Complaints Panel (CCP). Stonewater Construction LLC | Better Business Bureau Profile If you feel you need to make a complaint, the first thing we'll do is try to sort out any concerns you may have and find a solution. Hi Sarah. ^Jade, This review is for Tracey leatherland at stone Leigh she recently helped me to get a grant for white goods she was awesome professional went above and beyond to help brilliant thanks so much. I told him that that is bath vents, not my dryer. We use dedicated people and clever technology to safeguard our platform. ~ Matt. A few minutes later 2 more men showed up and got the vent pipe inside the wall back together, but it only went to within 4 inches of the vent cap. So as I promised, its the papers and the MP as my next port of call. Firstly I went over 6 weeks with no hot water and heating. Stonewater Contractors | TX | Read Reviews + Get a Free Bid - BuildZoom My mum also has suffered as I'm get carer and I'm unable to get out and look after her.