Find Out More [2023], Does Safeway Accept EBT? See my privacy policy. I bought a dress online, it too bag then i retuen it by DHL on 1Feb then Neiman Marcus received on 2 Feb, after 21 days (21 Feb 2017), i send them email for my refund status, they reply me : their ecords indicate that my return is in transit to our warehouse. Loved the perfume and decided to buy it conveniently online. Spend thousands of dollars on their beauty product. When you buy via links on this page, I may earn an affiliate commission. Bring the merchandise and either your return slip (if purchase was made online) or receipt (from in-store purchases) to any store sales associate. You can return items purchased at NeimanMarcus.com for free, but only if you act fast. Neiman Marcus ranks 19th among Department Store sites. l see by many other comments, that you are not favored by a lot of shoppers. If you cant visit the store then simply mail the items back to their facility. ts simple, yt effective. But come on the receipt showed the purchase date. Returns 44. just watch and see. Neiman Marcus has the right to deny a return if the item is not in salable condition. Terrible return policy. You don't seem to care about your elite clientele. In order to retain any hope of a full refund, the item in question needs to be "salable." Due to cancellation of all travel plans this summer I would like to still return 2 pairs and cannot do it online as it says I am beyond the 30 days. Neiman Marcus and Bergdorf Goodman online are the same). Returns & Exchanges at Bergdorf Goodman Save my name, email, and website in this browser for the next time I comment. How to Return Items to Neiman Marcus - budget FASHIONISTA I was put on hold every time I needed an answer to a simple question. Merchandise submitted for return must be accompanied by the original packing slip in order for the Neiman Marcus store to accept it. This return process is way too labor intensive. Makes me not want to buy from you. Neiman Marcus reserves the right, at its sole discretion, to determine if exchanged merchandise is in saleable condition. Shipping 61. My item was returned however I was furious. For assistance with an order, please contact a Gift Registry representative toll-free at 800-727-4858. NEIMAN MARCUS DRACONIAN RETURN POLICY -BUYER BEWARE! Shoppers will also find designer home goods offered at Neiman Marcus, such as home decor, furniture, bedding, and more. Still for sale on the website. Basically, it should be in the same condition as it was when you bought it. Is it ok to make four shoe returns from Neiman Marcus I am going to make my own label, and. We give Neiman Marcus a return policy score of 5 based mostly on how strict it is when it comes to returning items in pristine condition. Always go to Saks. Neiman Marcus: Yup! For your convenience, pick ups are Monday thru Friday. Neiman Marcus customer care is available from 6 a.m. to 12 a.m. every day of the week. I purchase a shirt and didn't realize that their return policy had changed. Would never purchase online from NeimanMarcus again. But after Feb 2017 they have new return policie. I made a purchase and even though the invoice states 60 days for a return, (and I am within the return window) they keep telling me they are making an exception for me and letting me return it but I have to pay postage?! Had intended to place an online order but first checked return policy. I live in a small town and shop online. Neiman Marcus. NM used to be a great place to shop. I called to request the price adjustment over the phone, as I am trying to adhere to the stay at home policy during the pandemic. I will NEVER shop here again!!! I dont know why you changed your return policy. I called NM, and they said they would send my request for my return's reimbursement to the same credit card on which I purchased the sweaterto their Marketing Department and they would respond to me by e-mail on a first come first serve basis. Please allow 3-4 weeks for credit to be processed. I waited at the store for 30 minutes waiting for the person helping me to correct the mistake. For gifts valued at more than $2,000.00, the recipient will receive a check instead of a gift card in compliance with federal law. I asked to speak to his superior, who identified herself as the operations manager who again restated the "unworn" requirement in their return policy. I have been on the phone and online chat and to no avail not one person has helped me!!! Perhaps, this is a new trick to generate more sales revenue for Neiman now. . As per Neiman Marcus return policy, you can also return online purchases to a Neiman Marcus store. I can't afford to through away $550 bottle of La prairies. . Merchandise returned more than six months after the delivery date will be shipped back to you at your expense. I had my receipt and item said we don't do return here on makeup u have to go upstairs said I did before onetime. The new policy is that if you purchased the beauty product, then it can only be returned at beauty counter. Any other items should still be in their original packaging and look brand new. The online return process is pushing me to Nordstrom. Shipping is the charge for catalog and internet order processing, item selection, packaging, transport, and handling. . Got a defective bag from Neiman Marcus! | PurseForum STEP 4 Fill out the top portion of the enclosed FedEx PRP Return Label with your Name, Address, City, Province, Postal Code and the Order # from your packing slip. Try again. I returned it, received credit. Neiman Marcus Returns | Neiman Marcus Returns Policy - Parcel Monkey So sorry I ordered 2 pairs of shoes on my Neiman card.Sorry but will not be ordering again until it is revised simple as it once was!We live in a non-simple world and I can order many other places that makes MY life simple. When to Register for a Wedding & Other FAQ | Neiman Marcus You have 30 days to ask for an exchange and the item you are returning should be in salable condition with original tags and packaging (if there are any). Return Within Amount of Credit, 0-60 days from receipt of merchandise 100% of purchase price, 61-120 days from receipt of merchandise 75% of purchase price, 121-180 days from receipt of merchandise 50% of purchase price, 181+ days from receipt of merchandise 0%. So, I went in store and ask to return them and buy them in store.