Honestly, I dislike returning items on reselling websites because I feel it is very stressful, and all that. Create a free Poshmark account 2. Select a reason for the return. If Poshmark verifies your return claim, they'll send you a shipping label you can use to return the item to the seller, and refund your money. If Poshmark denies the return, the sale will close and the funds will release to the seller. Once the case is closed, you can go back and continue selling on Poshmark. Poshmark recommends carefully reviewing the photos, description, and item condition before making a purchase. Had I actually listed medium/large in the description itself, it may have helped my case. Any buyer can open a case to return a recent purchase using the account tab on either the Poshmark app or web version. I realize eBay returns system is just as faulty as I have used their platform for certain items, but at least I can get in touch with a HUMAN when I call customer service and not get a bunch of computer generated responses. In my case, I bought two winter jackets, and both jackets right pockets were torn inside. 2. When a case is opened against you on Poshmark, dont panic. Enter in your new email address. Now I laid low and figured poshmark would obviously see this was a scam and the buyer damaged the item in hopes of getting a return. You can turn off email and push alerts for the parties, at least. Box. Sellers are given a chance to respond. If you like my videos, my vibe, my life hacks, makeup tutorials, DIYs, my decluttering videos, sharing in my very slow journey to minimalism, and of course my painfully honest reviews; please take a minute to like this video, subscribe to my channel, and hit the notification bell so you will be notified when I post my next video. Poshmark accepts all major credit and debit cards including: American Express Discover JCB MasterCard Visa You will need to enter your card number, expiration date, and CVV code to process your card payment. A Poshmark employee decides the outcome of the case. What is Poshmark's Return Policy? Refer to my previous return post on my experience with this. At that point, the conversation escalated quickly. step 1 Go to your account tab and then tap on 'My Address'. If you list an item with flaws, and fail to show pictures of it, or even mention it in the description, then a buyer has every right to open a case against you on Poshmark. Select Done On the web While they wont guarantee a case in your favor, they will help defend your case, keep things professional, and hopefully, allow Poshmark to process the decision promptly. Return scams getting out of control. 2023 Budget & Mom Jeans Rosemary Theme by Restored 316, Poshmark Returns: What To Do When A Buyer Opens A Case, How To Avoid It, Thredup Processing Fees What It Means & What To Do. The only flaw was that the interior material label was discolored. Hide full review Helpful? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. They aren't that smart. It appeared to be completely loose and stretched out, and not the size as advertised. They mentioned the policy of asking the buyer to describe the issue and sending photos. How to maximize privacy as a seller? Approve a return. In the last few months, one of the more popular posts on this blog has been I Had a Poshmark Return.