She was tracking her package and it said it was being delivered, time went by and she never received it so she was refunded but we're sure the package was stolen . *Delivery Instructions may take up to 24 hours to display in our systems and will apply to your next delivery. All Nike members are eligible for free online returns. Cookie Notice "Got 'em" is what users see on the SNKRS app when they successfully check out a pair of Nike sneakers. "Since it gave me the Travis, and the app doesn't know that I actually didn't get the shoes, I'm not going to be catching any more W's for a while, it seems like.". The easiest way to make your return is to go to the shop and make your return. Once you have the order number, you can contact Nike customer service by phone, email, or chat. However, it is important to note that this timeframe may vary depending on the specific circumstances of the claim. Update your location? The issue has led to multiple petitions from sneakerheads over the years calling for Nike to remove the "Just Do It" tape from its packaging. Its important for customers to know what their options are should their purchased item be stolen, so in this article, well be exploring the question: Does Nike refund stolen packages? Will you do the same? Can I return Nike shoes if I wore them once? There was even a video of a FedEx driver hoarding Nike packages in their truck without delivering them. To ensure the integrity of our security procedures, we do not disclose details about investigations.". There is a plethora of ways that FedEx employees manage to keep our shoes and they are getting more clever with every release. Well notify you when its. This number can be found on your shipping confirmation email or on your Nike account. These include cookies that allow you to be remembered as you explore the site within a single session or, if you request, from session to session. This site is protected by reCAPTCHA and the Google. Let's make boxes safe for delivery . Social media and advertising cookies of third parties are used to offer you social media functionalities and personalised ads. Nike asks you to accept cookies for performance, social media and advertising purposes. The first thing to consider is whether or not the package was sent with insurance. Delivery instructions will apply to all packages, not just yours, delivered to your home. It is up to driver discretion to follow delivery instructions based on safety and other contributing factors. Unwashed products are eligible for a return. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. 90,000 Packages Disappear Daily in N.Y.C. Is Help on the Way? When they are open, they try to keep full safety for their customers and thus the orders might get delayed for this reason. But you may still exchange your unworn & unwashed Nike merchandise after 60 days on call or in-person at your nearest Nike store. Is Nike responsible for the stolen packages, or are the customers to blame? Open an account to save 30% off FedEx Express, access time-saving tools, and more! All 4,400 UPS Store locations across the country are part of the network. "Y'all know that these shoes are going for this much on StockX and GOAT.". For international packages, its 21 calendar days., Please give us as much detail as possible about your missing item(s)brand names, product details, size or other specs, and quantity.. When you send a package, you expect it to arrive at its destination safely and intact. Wherever or whoever has my lost/stolen shoes are I hope you are in the hands of a owner that shows love and compassion. While Nike refunds the purchase of the shoes there is no consolation for losing a pair that cannot be replaced and a pair that the cu Its perfect, These options, and many more, are available when you sign up for a free FedEx Delivery Manager. A6: No, Nike does not offer any insurance for packages. Once the police have been contacted, customers can contact Nikes customer service department to initiate a refund. Customers should contact Nike Customer Service to start the claim process and receive the appropriate compensation. However, since they cannot guarantee the safety of shipments, customers should take extra precautions to ensure their packages are secure. Unworn and unwashed items can be returned even after those 30 days have passed. Due to Covid-19 our leasing office no longer accepts packages and everything has been delivered to our doorstep (via FedEx, UPS, USPS, Amazon) since March of 2020. The amount you'll receive from the insurance company depends on what your . No matter the neighborhood, theives has cars, in your case bikes and they ride around. If your package is missing, you should notify FedEx as soon as possible. Answer: Once a customers package is confirmed stolen, they will be given the option to receive a full refund or a replacement product, depending on the customers preference. Nike will accept your refund under certain terms and conditions explained in Nike Return Policy. There are two ways customers can make their return requests under Nike return policy. Well resume delivery when youre ready. First, you will need to determine the order number for your package. If a third-party seller sent the product, Amazon would still handle the . No. UPS has varying policies for lost or stolen packages for local and international shipments, unlike other couriers. Well notify you when its ready for pickup, and well keep it safe and secure for up to 7 days. Nike does not offer refunds for stolen packages. There has been countless comments and posts on social media from customers who never received their shoes many of which disappeared during transit but these claims go unanswered by Nike. Nike is committed to providing customers with quality products and excellent customer service. Here is a guide on how to contact Nike about a missing package. The shoe was coveted by both members of the sneaker community and resellers. Walmart Walmart does not have a direct stolen or missing packages policy, but they recommend waiting two full business days after receiving a delivery confirmation to see if the package turns up.