ASA Shipping Agency. Unused bookings made with the below ticket types can be cancelled online (excluding bookings made with vouchers, or with pets or insurance): For all other bookings please submit a cancellation request. This means that every time you visit this website you will need to enable or disable cookies again. Search and find the nearest customs office from all customs offices in Europe with opening hours and areas of responsibility. From the UK: +44 (0) 3443 35 35 35 Save up to 50% on high street prices when you buy wines, liqueurs and spirits inside our Folkestone terminal. Standard Refundable(not "Standard" - see, Frequent Traveller / Frequent Traveller Flexiplus. From France: +33 (0) 809 10 08 11. France building Brexit border for horses in Calais - The Guardian If there are any issues, your vehicle will be moved to the marshal inspection bays for further examination by a senior security marshal. Fancy even more exclusive offers and savings? The site chosen for the French terminal was Coquelles, near Calais, not far from the French tunnel portal. Custom Office Detailed Information - European Commission High-end brands like Dior and Chanel often host winter-themed pop-up boutiques during the season in Courchevel, one of the best places to ski in the world. However, if the truck driver has not been equipped with a Eurotunnel Border Pass, it is important that he or she has barcodes (on the customs documents) or a GMR code (if going from France to Great Britain). . Polska The island platforms are separated by single track, allowing vehicles to access the train from both sides. Specific information: Status: NCTS: UN/LOCODE: Dover: NCTS entry date: 06/01/2003: Geographical information: Atlantic coast For example, theyll check that there are no leaks and that the vehicle is not prohibited as a result of these checks. But new regulatory and customs checks do apply. If you have lost or are unable to locate your booking password you can request a confirmation email & unlock your booking. Eurotunnel Le Shuttle Terminals: Folkestone & Calais The Clerks team is made up of Mrs. Doriane Deguines Veterinary and Health Formalities Assistance Manager, Mrs. Sandrine Avrons Health Expert, Mrs. Peggy Chambas Tunnel Clerk Manager and Mrs. Violette Campart Deputy Port Manager. Work has begun at the Calais Eurotunnel exit for a new border inspection post for horses and other large animals as part of a 20m no-deal . 2023 Eurotunnel Le Shuttle. The details of those passengers travelling in your vehicle are only required if you have purchased personal travel insurance. Dont worry we wont send you spam or share your email address with anyone. Your account may also be locked/blocked if you have requested an amendment to a booking or your account by one of our Contact Centre or Live Chat agents. Contact Us - Eurotunnel Le Shuttle Find out about the Energy Bills Support Scheme, Import, export and customs for businesses, Before you go to an inland border facility, Locations of inland border facilities (listed North to South), Tell HMRC that youre going to be attending an inland border facility, What to expect when visiting an inland border facility, nationalarchives.gov.uk/doc/open-government-licence/version/3, Check how busy an inland border facility is, Book in to attend an inland border facility, check if you need to report for an inspection, start a Common Transit Convention movement out of Great Britain (England, Scotland and Wales), tell HMRC in advance that youre attending an inland border facility, check if there are any delays at an inland border facility, end transit movement (office of destination), start transit movement (office of departure), under the Common Transit Convention and youre not using the services of an, into the country under the Common Transit Convention and youve been instructed to report to a site for those goods to be checked, excluding live animals, covered by the Convention on International Trade in Endangered Species of Wild Fauna and Flora (, are travelling in and out of the UK by other ports, are using the services of an Authorised Consignor or Consignee (, are using other (non-Common Transit Convention) import or export procedures to move your goods in or out of the UK. There is a minimum spend of 100.01 in France to be eligible for tax-free shopping. Reference Data & Customs Offices List; Custom Office Detailed Information; Custom Office Detailed Information. The Eurotunnel Calais Terminal[1] (also known as the Charles Dickens Terminal or Coquelles Terminal)[2] is a railway terminal built for the transport of road-going vehicles on specially constructed trains through the Channel Tunnel. French Customs will attend the location to carry out the control. You do not need to come to an inland border facility if you: You must be border ready before you reach Kent ports or youll be turned back and could be fined. To be able to ask for a VAT refund, you must prove to the authorities that you bought goods in the European Union and you will consume them in your country of residence (which MUST be outside the EU). Moldova To add API to a booking made with a My Eurotunnel account, simply log into your account and view the specific booking to add/amend the API. Tax Free Shopping in France - Eurotunnel Le Shuttle Keeping this cookie enabled helps us to improve our website. Our tickets are purchased per vehicle, irrespective of the number of passengers travelling in your vehicle. To validate your refund for shopping in EU countries other than France, you must obtain a custom stamp on your tax refund forms from our customs office which is located inside our Calais Terminal Building. During all these stages, the designated ASA clerk ensures that the control and inspection formalities are carried out under the appropriate conditions and as smoothly as possible. Our services are aimed at all RDE Customs declarants not present on the Cross-Channel platforms. Join My Eurotunnel to experience a whole new world of benefits. PABLO kiosks and customs offices are all located within our Calais Terminal Building. With most bookings you can do this online free of charge at www.eurotunnel.com/my-eurotunnel using the password which was in your emailed booking confirmation, or by logging into your My Eurotunnel account. If you have an enquiry that isn't already covered by ourFrequently Asked Questions, you may wish tocomplete our form. Please complete our online form, and we will be in contact with you as soon as possible. Calais is the closest and most convenient destination for tax-free shopping, only 35 minutes from Folkestone with Eurotunnel. In order to illustrate the procedure, Eurotunnel has also produced a couple of videos for lorry drivers: Photo credit: Tony Hisgett / Wikimedia Commons. TransitNet in cooperation with Calais Truckstop: offer a unique service for companies to facilitate their trade through Calais (ferry/Eurotunnel) and Dunkirk to the UK. If the vehicle you are travelling with has changed since you booked its important that you update your booking either by amending online via My Eurotunnel, or by calling our Contact Centre.